Frequently Asked Questions (FAQ)

Last updated: today

Welcome to the Chemsy Boutique FAQ page!

We want your shopping experience to be as simple, enjoyable, and stress-free as possible.

Below, you'll find answers to some of the most frequently asked questions about ordering, shipping, returns, refunds, and customer support.

If you can't find the information you're looking for, our customer support team will be happy to assist you.

1. How Long Does Shipping Take?

At Chemsy Boutique, we aim to process and deliver your order as efficiently as possible.

Our estimated shipping timeline is:

  • Order processing: 1–3 business days.

  • Delivery after dispatch: 3–7 business days.

Business days are Monday to Friday, excluding public holidays.

Please note that these delivery times are estimates and may vary depending on shipping carriers, seasonal demand, customs procedures, or other circumstances beyond our control.

For more detailed information, please visit our Shipping Policy.

2. Where Do You Ship From?

Chemsy Boutique works with trusted suppliers and fulfilment partners to deliver our products.

Some orders are shipped directly from our suppliers, including international locations such as China.

This direct-shipping approach allows us to avoid unnecessary handling and keep the fulfilment process as efficient as possible.

Your order may therefore be dispatched from a location outside Ireland.

3. Do You Offer Free Shipping?

Yes! We offer free shipping throughout Ireland.

We want shopping at Chemsy Boutique to be straightforward, with no unexpected standard shipping charges.

Unless otherwise stated at checkout, delivery within Ireland is completely free.

For full details about delivery options and shipping conditions, please review our Shipping Policy.

4. Do You Offer Returns?

Absolutely! Chemsy Boutique offers a 30-Day Money-Back Guarantee.

We understand that sometimes an item may not be exactly what you expected.

If you're not satisfied with your purchase, you can contact us within 30 days of receiving your order to request a return.

Email: info@chemsyboutique.com

All voluntary returns under our additional guarantee are subject to the conditions outlined in our Returns & Refund Policy.

Your statutory consumer rights remain unaffected.

5. How Do I Start a Return?

Starting a return request is simple.

Please contact our customer support team at:

Email: info@chemsyboutique.com

When requesting a return, please include:

  1. Your full name.

  2. Your order number.

  3. The reason for your return.

  4. Clear photographs if your item arrived damaged, faulty, or incorrect.

Our team will review your request and provide the appropriate return instructions.

Important: Please contact us before sending any items back, so we can provide the correct return address and instructions.

6. Who Pays for Return Shipping?

For voluntary returns, including:

  • Changing your mind about a purchase.

  • Ordering the wrong size.

  • Deciding that an item is no longer wanted.

The customer is generally responsible for return shipping costs, provided this was disclosed before purchase and subject to applicable consumer law.

In some cases, the approved return address may be located at one of our international suppliers, including suppliers in China.

If this applies to your voluntary return, you may be responsible for arranging and paying for shipping to that address.

We recommend using a tracked shipping service.

Please note: These conditions do not limit your statutory rights under Irish consumer law. Different rules may apply when an item is faulty, damaged, or incorrect.

For more information, please visit our Returns & Refund Policy.

7. When Will I Receive My Refund?

Once your return has been received and the applicable return requirements have been satisfied, we will notify you about the outcome.

If your refund is approved, it will be processed using your original payment method.

Please note:

  • Your bank or payment provider may require additional processing time.

  • The time needed for funds to appear in your account may vary.

  • Refunds required under statutory cancellation rights are processed in accordance with applicable legal deadlines.

For additional details, please review our Returns & Refund Policy.

8. What If My Item Arrives Damaged, Faulty or Incorrect?

We're sorry if something isn't right with your order.

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as possible.

Email: info@chemsyboutique.com

To help us resolve the issue efficiently, please provide:

  1. Your order number.

  2. A brief description of the problem.

  3. Clear photographs of the item and, where possible, its packaging.

Our customer support team will review your request and help you find an appropriate solution.

Depending on the circumstances and your statutory rights, this may include a repair, replacement, refund, or another suitable remedy.

Your rights under applicable Irish consumer law are fully preserved.

9. Still Need Help?

If you have any additional questions about your order, delivery, returns, refunds, or shopping at Chemsy Boutique, we're always happy to help.

Chemsy Boutique

Customer Support: info@chemsyboutique.com

Customer Service Hours:

Monday – Friday: 09:00 – 17:00

Weekends: 11:00 – 16:00

We aim to make your shopping experience clear, comfortable, and enjoyable from beginning to end.

Thank you for shopping with Chemsy Boutique. We truly appreciate your trust and support!