Shipping Policy

Last updated: today

At Chemsy Boutique, we believe that a great shopping experience doesn't end at checkout. We want every order to be handled with care, transparency, and efficiency, so you can shop with confidence.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through Chemsy Boutique.

1. Order Processing

Once your order has been placed, please allow 1–3 business days for processing.

During this period, our team will:

  • Review and confirm your order.

  • Verify product details and availability.

  • Check your shipping information.

  • Prepare your items for dispatch.

Business days are Monday to Friday, excluding public holidays.

2. Delivery Times

Once your order has been processed and dispatched, the estimated delivery time is:

3–7 business days

Please note that delivery times are estimates and are not guaranteed.

Occasionally, deliveries may take longer due to circumstances beyond our control, including:

  • Shipping carrier delays.

  • Customs inspections or clearance procedures.

  • High order volumes during promotional or holiday periods.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Other unexpected logistical disruptions.

We appreciate your patience and understanding if delays occur.

3. Direct Supplier Shipping

At Chemsy Boutique, some products are shipped directly from our trusted suppliers.

Rather than having products delivered to our own facility before forwarding them to customers, certain orders are dispatched directly from the supplier to your delivery address.

What does this mean for you?

  • Your order may be shipped directly from an overseas supplier.

  • Some products may be dispatched from international locations, including China.

  • Direct shipping helps us reduce unnecessary handling and keep the fulfilment process efficient.

Our goal is to make the delivery process as straightforward and efficient as possible.

4. Shipping Destinations & Delivery Partners

We currently offer free shipping throughout Ireland.

Depending on the product, supplier location, and delivery address, orders may be delivered through:

  • An Post.

  • Local delivery partners.

  • International shipping and logistics providers.

Order tracking

When tracking information is available, we will send the tracking details once your order has been dispatched.

You can use this information to follow your parcel's delivery progress.

5. Shipping Costs

We are pleased to offer:

FREE SHIPPING — IRELAND

Shipping is free for orders delivered within Ireland unless otherwise stated at checkout.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

6. Incorrect Shipping Information

To avoid delivery issues, please ensure that your shipping address and contact details are accurate before placing your order.

If you notice an error after completing your purchase, please contact us as soon as possible.

Email: info@chemsyboutique.com

We will do our best to assist you. However, once an order has been processed or dispatched, it may no longer be possible to modify the delivery address.

7. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Email: info@chemsyboutique.com

To help us investigate your order efficiently, please include:

  • Your full name.

  • Your order number.

  • The email address used when placing your order.

We will review your order information and assist you with the appropriate next steps.

8. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend checking the following first:

  • Other members of your household.

  • Neighbours who may have accepted the delivery.

  • Your local post office.

  • The delivery carrier responsible for your parcel.

If you are still unable to locate your order, please contact:

Email: info@chemsyboutique.com

Our customer support team will review the situation and assist you where possible.

9. Contact Us

If you have any questions about shipping, delivery times, tracking, or your order, our customer support team is here to help.

Chemsy Boutique

Customer Support: info@chemsyboutique.com

We are committed to providing a clear, convenient, and reliable shopping experience.

Thank you for shopping with Chemsy Boutique. We truly appreciate your trust in us.