Return and Refund Policy

Last updated: today

At Chemsy Boutique, we want you to shop with confidence and feel completely comfortable with your purchase.

We understand that sometimes an item may not be exactly what you expected. That's why we aim to make our return and refund process as clear, fair, and straightforward as possible.

This policy explains how returns, refunds, exchanges, and our 30-Day Money-Back Guarantee work for purchases made through Chemsy Boutique.

1. Our 30-Day Money-Back Guarantee

Your satisfaction matters to us.

We offer a 30-day money-back guarantee, giving you the opportunity to request a return within 30 days of receiving your order.

If you're not completely satisfied with your purchase, whether it's the fit, style, or simply not what you expected, we're here to help.

How to request a return

Please contact our customer support team at:

Email: info@chemsyboutique.com

To help us process your request efficiently, please provide:

  1. Your full name.

  2. Your order number.

  3. The email address used when placing your order.

  4. The reason for your return.

  5. Clear photographs if the item is damaged, faulty, or incorrect.

  6. Any additional information that may help us understand your request.

Our team will review your request and provide further instructions.

2. Return Approval & Instructions

Before sending an item back, please contact us to arrange your return.

Do not send products back without receiving return instructions from Chemsy Boutique.

Once your request has been reviewed, our customer support team will provide the appropriate return instructions and return address.

Please note:

  • Some returns are handled directly by our suppliers.

  • Our suppliers may be located internationally, including in China.

  • The return address may therefore differ from the original shipping address.

Following the provided instructions helps us identify and process your return correctly.

These procedures do not restrict your statutory consumer rights.

3. Return Shipping Costs

For voluntary returns, such as:

  • Changing your mind about a purchase.

  • Ordering an incorrect size.

  • Deciding an item is no longer wanted.

  • Returning an item for personal preference.

The customer is responsible for the return shipping costs, except where applicable consumer law requires otherwise.

If your approved return address is located at one of our suppliers in China, you will be responsible for arranging and paying for shipping to that address for voluntary returns.

We strongly recommend using a reliable shipping provider offering parcel tracking.

Please note that international return shipping costs may vary depending on the destination, parcel size, and shipping provider.

Where an item is faulty, damaged, incorrect, or otherwise does not conform to the sales contract, your statutory rights apply, including applicable rights concerning return costs.

4. Return Tracking Requirements

For approved returns, we ask customers to provide valid return tracking information.

This allows our team and the relevant supplier to monitor the shipment and confirm its delivery.

For voluntary returns under our additional 30-day guarantee, refunds are generally processed once the returned product has been received and inspected.

If a parcel is lost during return shipping, please contact us with the tracking information so we can review the circumstances.

Statutory refunds are handled in accordance with applicable consumer law, including the rules governing proof of return shipment and refund deadlines.

5. Condition of Returned Products

To qualify for a return under our additional 30-day guarantee, products should generally be:

  1. Unworn.

  2. Unwashed.

  3. Unused.

  4. In their original condition.

  5. Returned with their original tags and packaging, where possible.

We kindly ask customers to handle products with care while deciding whether they wish to keep them.

Items showing signs of excessive wear, washing, stains, perfume, makeup marks, damage, or alterations may not qualify for a full refund under our additional guarantee.

Important: Under statutory cancellation rights, customers may inspect and try on clothing as they would in a physical shop. Any deduction for diminished value must comply with applicable consumer law.

6. Items That May Not Be Eligible for Return

Certain products may be excluded from voluntary returns under our additional 30-day guarantee, including:

  • Gift cards.

  • Clearly identified final-sale items, where a lawful exclusion applies.

  • Certain personal or hygiene-related products.

  • Products that have been worn, washed, or used beyond reasonable inspection.

  • Items returned without following the provided return instructions.

These exclusions apply only to the extent permitted by law.

Your statutory consumer rights are always preserved. A sale item is not automatically excluded from legal cancellation rights simply because it was discounted.

7. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or different from what you purchased, please contact us as soon as possible.

Email: info@chemsyboutique.com

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, where available.

Our customer support team will review the situation and work with you to find an appropriate solution.

Depending on the circumstances and applicable consumer law, this may include a repair, replacement, refund, or another suitable remedy.

Your statutory rights are not limited by this policy.

8. Your Rights Under Irish Consumer Law

As a customer purchasing online in Ireland, you have statutory consumer protections.

For most eligible online purchases, you have a 14-day legal right to cancel without giving a reason, beginning the day after you receive the goods.

Where this right applies, you must notify us within the cancellation period and generally return the goods within 14 days after notifying us.

Applicable law also sets rules for refund amounts, refund deadlines, return costs, and the handling of goods.

Our additional 30-Day Money-Back Guarantee is intended to provide extra flexibility and does not replace or restrict your statutory cancellation rights.

If a product is faulty or does not meet applicable legal requirements, you may also be entitled to remedies under Irish consumer law.

Nothing in this policy excludes or limits those rights.

9. Refund Processing

Once your return has been reviewed and the applicable return requirements have been satisfied, we will notify you by email.

If a refund is approved, it will be issued to your original payment method, unless otherwise agreed where permitted by law.

Please allow additional time for your bank, card issuer, or payment provider to reflect the refund in your account.

For refunds required under statutory cancellation rights, we will follow the applicable legal deadlines and conditions.

10. Exchanges

If you would prefer to exchange an item rather than return it, our team will be happy to review your request.

Exchanges may be available depending on:

  • Product availability.

  • Size or colour availability.

  • The condition of the item.

  • The circumstances of the request.

Email: info@chemsyboutique.com

Please include your order number and details of the item you would like to exchange.

We will let you know which options are available.

11. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Email: info@chemsyboutique.com

If your order has not yet been processed or dispatched, we will do our best to cancel it before shipment.

If your order has already entered processing or has been dispatched, we may not be able to stop the shipment.

However, this does not affect any statutory cancellation rights that may apply to your purchase.

12. Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or an existing order, please don't hesitate to contact our customer support team.

Chemsy Boutique

Customer Support: info@chemsyboutique.com

We are committed to making your shopping experience as comfortable, transparent, and enjoyable as possible.

Thank you for choosing Chemsy Boutique. We truly appreciate your trust and support.