Privacy Policy

Last updated: today

At Chemsy Boutique, your privacy matters to us. We are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our online store, place an order, subscribe to our newsletter, or contact our customer support team.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you browse our website, make a purchase, or interact with Chemsy Boutique, we may collect certain personal information.

This may include:

  • Personal details: Your full name, email address, and telephone number.

  • Order information: Products purchased, order history, transaction details, and payment confirmation information.

  • Shipping and billing information: Delivery addresses, billing addresses, and information required to fulfil your order.

  • Device information: IP address, browser type, device information, and operating system.

  • Website activity: Pages visited, products viewed, items added to your shopping cart, and interactions with our website.

  • Communication details: Messages, enquiries, and information provided when contacting customer support.

We aim to collect only the information reasonably necessary to operate our store, provide our services, and improve your shopping experience.

2. How We Use Your Information

We use your personal information to operate Chemsy Boutique and provide you with a reliable shopping experience.

This may include:

  1. Order processing: Processing purchases, confirming transactions, and preparing orders for shipment.

  2. Order communication: Sending confirmations, delivery updates, and important order notifications.

  3. Customer support: Responding to enquiries and helping resolve concerns.

  4. Returns and refunds: Managing return requests, exchanges, cancellations, and refunds.

  5. Website improvement: Understanding how customers interact with our website and improving functionality.

  6. Fraud prevention: Detecting suspicious activities, preventing fraud, and maintaining website security.

  7. Marketing communications: Sending promotional emails, new arrivals, special offers, and updates where permitted.

  8. Legal compliance: Meeting accounting, tax, consumer protection, and other legal obligations.

3. Legal Basis for Processing Personal Information

Under the GDPR, we process personal information only when we have an appropriate legal basis.

Depending on the circumstances, this may include:

  • Contractual necessity: To process your order, arrange delivery, and provide customer service related to your purchase.

  • Legal obligations: To comply with applicable tax, accounting, and consumer protection requirements.

  • Legitimate interests: To maintain website security, prevent fraud, and improve our business operations, where permitted by law.

  • Consent: For certain marketing communications, advertising technologies, and non-essential cookies.

Where processing depends on your consent, you may withdraw that consent at any time.

4. Shopify – Our E-Commerce Platform

Our online store is hosted by Shopify, which provides the e-commerce technology used to operate Chemsy Boutique.

Shopify supports essential store functions, including:

  • Product listings and shopping cart functionality.

  • Secure checkout and order processing.

  • Customer account functionality.

  • Order management and transaction records.

  • Website hosting and technical infrastructure.

Your personal information may be processed and stored through Shopify's systems, databases, and integrated applications.

For additional information, please refer to Shopify's Privacy Policy.

5. Payment Processing & Security

Payments made through Chemsy Boutique are processed using trusted payment service providers.

We do not store complete credit card numbers or sensitive card authentication information on our own systems.

Depending on the payment methods available at checkout, transactions may be processed through:

  • Credit and debit card payment networks.

  • Apple Pay.

  • Google Pay.

  • Shop Pay.

  • Other secure payment providers displayed during checkout.

Payment providers process the information necessary to authorise transactions, detect fraud, and complete payments securely.

6. Sharing Your Information with Third Parties

To operate our business and provide our services, we may share relevant personal information with trusted third-party service providers.

These may include:

  1. Shopify: For website hosting, checkout, and order management.

  2. Payment providers: To securely process transactions.

  3. Shipping carriers: To arrange and complete deliveries.

  4. Suppliers and fulfilment partners: To prepare, package, and dispatch orders.

  5. Customer support services: To respond to enquiries and resolve issues.

  6. Email marketing platforms: To manage newsletter subscriptions and permitted communications.

  7. Analytics and advertising services: To measure website performance and support advertising activities where legally permitted.

We share information only where reasonably necessary for legitimate business purposes or to comply with applicable legal requirements.

7. Direct Supplier Fulfilment

Chemsy Boutique works with external suppliers and fulfilment partners.

Some products may be shipped directly from suppliers located outside the European Union, including China.

To complete your order, we may need to share relevant details with these suppliers, such as:

  • Your full name.

  • Your shipping address.

  • Your order details.

  • Your telephone number or email address, where necessary for delivery.

We aim to limit the information shared to what is required for successful order fulfilment.

Where personal information is transferred outside the European Economic Area, we take steps to ensure that appropriate data protection safeguards are in place, as required by applicable law.

8. Marketing Emails & Newsletters

If you subscribe to the Chemsy Boutique newsletter, we may send you information about:

  • New clothing collections and product arrivals.

  • Special promotions and seasonal offers.

  • Exclusive discounts.

  • Sales events.

  • Store news and updates.

We send marketing communications in accordance with applicable consent and electronic marketing requirements.

You can unsubscribe at any time.

Simply click the unsubscribe link at the bottom of our marketing emails or contact us directly:

Email: info@chemsyboutique.com

Unsubscribing from promotional emails will not prevent you from receiving necessary transactional messages regarding your orders.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support essential website functionality and improve the shopping experience.

These technologies may be used to:

  • Keep your shopping cart functioning correctly.

  • Remember website preferences.

  • Support secure checkout.

  • Analyse website traffic and performance.

  • Measure advertising effectiveness.

  • Display relevant marketing content, where permitted.

Certain cookies are strictly necessary for the operation of our website.

Other cookies, including non-essential analytics and advertising cookies, are used only where we have a valid legal basis and any required consent.

You can manage available cookie preferences through our website's cookie settings and your browser settings.

10. Advertising & Analytics

Chemsy Boutique may use third-party advertising and analytics services, including Meta (Facebook and Instagram) and Shopify's analytics features.

Where enabled, these services may process information about website interactions, such as product views, shopping cart activity, and purchases.

This information may help us:

  • Understand website performance.

  • Measure advertising campaign results.

  • Improve the relevance of advertisements.

  • Analyse shopping trends and customer interactions.

We use advertising and analytics technologies in accordance with applicable privacy and cookie requirements.

Where required, tracking technologies will only be activated after you provide valid consent.

11. Data Security

We take reasonable technical and organisational measures to help protect your personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Misuse or disclosure.

  • Unlawful processing.

  • Unauthorised alteration.

We rely on established service providers and secure technologies to support the protection of customer information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to:

  • Process and manage orders.

  • Provide customer support.

  • Handle returns and refunds.

  • Comply with tax and accounting requirements.

  • Resolve disputes.

  • Prevent fraud.

  • Maintain legally required business records.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer necessary, we will take appropriate steps to delete or anonymise it, unless continued retention is legally required.

13. Your Privacy Rights

Under the GDPR, you may have the right to:

  1. Access: Request a copy of the personal information we hold about you.

  2. Rectification: Request corrections to inaccurate or incomplete information.

  3. Erasure: Request deletion of your personal information in certain circumstances.

  4. Restriction: Request that we limit how certain information is processed.

  5. Data portability: Receive certain personal information in a structured, commonly used format.

  6. Objection: Object to certain types of processing, including direct marketing.

  7. Withdraw consent: Withdraw consent where consent is the legal basis for processing.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy-related request, please contact:

Email: info@chemsyboutique.com

We will review your request and respond in accordance with applicable data protection laws.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

14. International Data Transfers

Because we use international suppliers, fulfilment services, and technology platforms, your personal information may be processed outside Belgium, Ireland, or the European Economic Area.

Where required, we use appropriate safeguards for international transfers, which may include recognised adequacy decisions or approved contractual protections.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data handling practices.

Chemsy Boutique is not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations.

  • Legal or regulatory requirements.

  • Website functionality.

  • Technology and service providers.

  • Our data processing practices.

Any updates will be published on this page, together with a revised last-updated date.

We encourage customers to review this policy occasionally.

17. Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or your privacy rights, please contact us.

Chemsy Boutique

Email: info@chemsyboutique.com

Website: chemsyboutique.com

We are committed to respecting your privacy and handling your personal information responsibly.

Thank you for trusting Chemsy Boutique.