Terms of Service

Last updated: today

Welcome to Chemsy Boutique!

We're delighted to have you here. At Chemsy Boutique, we believe shopping for beautiful, comfortable, and affordable fashion should be simple, enjoyable, and transparent.

These Terms of Service explain the conditions that apply when you browse our website, use our services, or make a purchase through our online store.

By accessing or using our website, you agree to these Terms of Service, subject to your applicable statutory consumer rights.

We encourage you to read these terms carefully before placing an order.

1. General Conditions

By using our website, you confirm that you are either:

  • At least the legal age of majority in your country or region.

  • Using the website with permission from a parent or legal guardian, where applicable.

You agree to use our website and services only for lawful purposes.

You must not use Chemsy Boutique or its products in a way that violates applicable laws, regulations, or the rights of others.

We reserve the right to restrict access to our services where reasonably necessary to protect our business, customers, or website security.

2. Product Information & Availability

At Chemsy Boutique, we aim to provide accurate and helpful information about our products.

We make reasonable efforts to display:

  • Product descriptions and features.

  • Available sizes and measurements.

  • Colours and materials.

  • Product images.

  • Prices and availability.

Please note: Product colours may appear slightly different depending on your device, screen settings, brightness, and lighting conditions.

We aim to keep product information up to date. However, occasional errors or changes may occur.

Product information, availability, and prices may be updated without prior notice, provided these changes do not improperly affect orders already accepted.

3. Pricing & Product Errors

All product prices are displayed on our website in the currency shown at checkout.

For customers shopping in Ireland, prices are generally displayed in euros (€).

We reserve the right to update prices, promotional offers, and product availability.

Although we make every effort to ensure accuracy, occasional pricing or listing errors may occur.

If an order is affected by an obvious pricing, product information, or availability error, we may contact you to explain the situation and offer an appropriate solution.

Where an order is lawfully cancelled after payment, we will issue a refund to the original payment method.

Nothing in this section removes rights you may have under applicable consumer law.

4. Placing an Order

When placing an order through Chemsy Boutique, you agree to provide accurate and complete information.

This includes:

  1. Your full name.

  2. Your email address.

  3. Your billing information.

  4. Your shipping address.

  5. Your contact information, where required.

  6. Valid payment details.

Once your order has been submitted, you will receive an order confirmation email.

An order confirmation acknowledges that your order has been received. An order may still require review where there are issues involving payment, stock availability, incorrect information, or suspected fraud.

If we are unable to fulfil an order, we will contact you and provide an appropriate resolution, including a refund where required.

5. Order Refusal & Cancellation

We reserve the right to refuse, limit, or cancel orders where there is a legitimate reason to do so, subject to applicable law.

Reasons may include:

  • Incorrect or incomplete customer information.

  • Payment authorisation problems.

  • Suspected fraudulent activity.

  • Product stock or availability issues.

  • Obvious pricing or listing errors.

  • Unusual or potentially unauthorised order activity.

If your order is cancelled after payment has been collected, we will refund the applicable amount to your original payment method.

We aim to communicate any cancellation clearly and promptly.

6. Shipping & Delivery

We aim to process and deliver orders as efficiently as possible.

However, shipping and delivery times are estimates and may vary depending on product availability, shipping providers, supplier locations, and other circumstances.

Some products may be dispatched directly from our trusted suppliers, including suppliers located internationally, such as in China.

For information about:

  • Order processing times.

  • Estimated delivery times.

  • Shipping destinations.

  • Shipping costs.

  • Order tracking.

  • Delivery delays and missing parcels.

Please refer to our Shipping Policy.

Your statutory rights relating to delivery remain unaffected by these terms.

7. Returns, Refunds & Exchanges

We want customers to feel confident when shopping at Chemsy Boutique.

That's why we offer a 30-Day Money-Back Guarantee, subject to the conditions described in our Returns & Refund Policy.

For information about returns, please review our Returns & Refund Policy, which explains:

  • How to request a return.

  • Return approval and instructions.

  • Return shipping responsibilities.

  • Product condition requirements.

  • Refund processing.

  • Exchanges and cancellations.

  • Your statutory consumer rights.

Nothing in these Terms of Service limits or excludes rights or remedies available under applicable Irish or EU consumer protection law.

8. Payments & Secure Checkout

Chemsy Boutique accepts the secure payment methods displayed during checkout.

Depending on availability, these may include:

  • Credit and debit cards.

  • Apple Pay.

  • Google Pay.

  • Shop Pay.

  • Other supported payment methods.

By completing a purchase, you confirm that you are authorised to use the payment method selected.

Payment processing is carried out through secure third-party payment providers.

For more information about how personal and payment-related information is processed, please refer to our Privacy Policy.

9. Customer Accounts & Personal Information

When making a purchase or creating an account, you agree to provide accurate, current, and complete information.

If you create a customer account, you are responsible for keeping your login credentials confidential and taking reasonable steps to prevent unauthorised access.

Please notify us if you believe your account has been accessed without permission.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR.

10. Intellectual Property & Website Content

All content displayed on the Chemsy Boutique website, including applicable:

  • Text and written materials.

  • Logos and brand elements.

  • Product descriptions.

  • Photographs and images.

  • Graphics and design elements.

  • Website layouts and visual content.

is owned by Chemsy Boutique or used with permission from the relevant rights holders.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorisation.

Nothing in these terms restricts uses permitted by applicable law.

11. Prohibited Website Activities

To maintain a safe and reliable shopping experience, you agree not to use our website:

  1. For illegal, fraudulent, or unauthorised purposes.

  2. To violate applicable laws or regulations.

  3. To infringe intellectual property rights.

  4. To distribute malware, viruses, or harmful software.

  5. To collect personal information about other users without authorisation.

  6. To interfere with website functionality, security, or performance.

  7. To submit deliberately false or misleading information.

  8. To attempt unauthorised access to our systems or services.

We may take reasonable action to prevent misuse or protect our website and customers.

12. Third-Party Services & External Links

Our website may contain links to external websites or integrate third-party tools and services.

These may include payment providers, shipping services, and other technology partners.

Third-party websites may operate under their own terms, conditions, and privacy policies.

Chemsy Boutique does not control independent third-party websites and is not generally responsible for their separate content or practices.

We encourage customers to review relevant third-party terms before using external services.

This does not affect responsibilities that Chemsy Boutique cannot lawfully exclude.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Chemsy Boutique shall not be liable for indirect, incidental, special, or consequential losses arising from use of our website or services where such liability may lawfully be excluded.

We do not seek to exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms of Service excludes or restricts your statutory rights relating to:

  • Faulty or non-conforming products.

  • Consumer guarantees.

  • Delivery obligations.

  • Refunds and other legally required remedies.

  • Any other liability that cannot legally be excluded.

Your statutory rights under applicable Irish and EU consumer law remain protected.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify Chemsy Boutique against reasonable claims, losses, or expenses arising directly from your unlawful use of our website or a material breach of these Terms of Service.

This provision does not apply in a way that unfairly restricts statutory consumer rights or places unlawful obligations on consumers.

15. Changes to These Terms of Service

We may occasionally update these Terms of Service to reflect changes in our business operations, website functionality, or applicable legal requirements.

When changes are made, the revised terms will be published on this page with an updated revision date.

Updated terms will generally apply to future website use and purchases, subject to applicable law.

Changes will not retrospectively remove contractual or statutory rights relating to orders already placed.

We encourage customers to review this page periodically.

16. Contact Information

If you have any questions about these Terms of Service, your order, or our online store, please contact us.

Chemsy Boutique

Email: info@chemsyboutique.com

We aim to provide a transparent, reliable, and enjoyable shopping experience for every customer.

Thank you for choosing Chemsy Boutique. We truly appreciate your support and look forward to helping you discover your next favourite look.